REFUNDS & PURCHASE HELP.

1. Before you purchase

SORVA sells digital products through one-time purchases: Job Quote & Profit Check is a downloadable HTML tool, while Moving Costs & Timeline Planner is a licensed browser application. Review each product’s description, system requirements, access method, and known limitations before purchasing.

2. If something goes wrong

If your download is missing, your license key does not activate, or the product materially differs from its description or cannot be used as intended, please contact hello@sorva.online so SORVA can investigate and help.

Depending on the circumstances, the resolution may include corrected download instructions, replacement access, troubleshooting, or a refund where appropriate or required by applicable law. Duplicate or incorrect charges should also be reported so they can be reviewed.

3. How to request a refund or resolution

Email hello@sorva.online with the product name, your purchase email, Payhip order reference if available, the date of purchase, and a short description of the problem or reason for the request. Do not send card numbers, passwords, or other unnecessary sensitive information.

SORVA will review the request against the product purchased, the information available about delivery or activation, and applicable consumer-protection requirements. Approval and processing may depend on the circumstances and the payment provider’s procedures.

4. Digital access and eligibility

Digital products can be delivered or activated soon after purchase. Accessing a download or activating a product does not remove any rights you have under applicable law. A change-of-mind request may be evaluated differently from a duplicate charge, non-delivery, or a verified material problem with the product.

SORVA does not advertise a fixed universal refund window or promise automatic refunds for every request. Any additional product-specific refund commitment shown at the time of purchase will also apply.

5. Payment processing and timing

Checkout is currently provided through Payhip and its payment-processing providers. Approved refunds, where applicable, are carried out using the supported payment-provider process. The time funds take to appear can vary by payment method and provider.

6. Your statutory rights and contact

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded. If you need help with a purchase, visit the Help page or email hello@sorva.online.